1. How can I place an order?
Placing an order is simple! Browse our collection, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
2. How do I confirm my order?
Your order will be confirmed once you send your payment receipt via WhatsApp and we acknowledge it. For your convenience, bank transfer details are provided at checkout. Please note that payment must be made within 24 hours, or the order will be automatically canceled.
3. What is the estimated delivery time?
Karachi: Deliveries take 2 to 3 working days after dispatch.
Nationwide: Deliveries take up to 7 working days after dispatch. Orders are typically dispatched within 7 to 10 working days after confirmation.
4. Do you offer international shipping?
Not yet, but we're actively working on it. Stay tuned for updates!
5. How will I receive my tracking information?
Tracking details will be emailed to you once your payment is received and your order is confirmed. Make sure to enter your correct email address when you place your order.
6. What should I do if my order is delayed?
While we strive to meet delivery timelines, unexpected situations may cause delays. We appreciate your patience. If you have concerns, please reach out to us.
7. Can I modify or cancel my order after confirmation?
If you need to make changes to your order, please contact us immediately. While we will try to do our best to accommodate your request, we cannot guarantee changes once the order is processed.
8. What payment methods do you accept?
We accept bank transfers and online payments. Please ensure you send your payment receipt for order confirmation.
9. How can I contact customer support?
You can reach out to us via WhatsApp or email for any queries or concerns. We're here to help!
10. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos of the product, and we'll assist you with a replacement or exchange.
11. Do you offer exchanges or returns?
Please refer to our Exchange & Refund Policy page for exchange inquiries. We do not offer refunds.
12. What if I’m unavailable at the time of delivery?
If you’re unavailable during delivery, our courier partner will attempt redelivery. Please ensure your contact information is accurate to avoid issues.
13. Can I request gift wrapping or special packaging?
We currently do not offer gift wrapping or special packaging, but we may introduce this in the future.
14. Do you have a physical store or showroom?
Our brand does not have any physical stores or outlets yet.
15. How should I care for my items?
To ensure the longevity of your items:
Follow the washing instructions provided under product description on our website.
We recommend dry cleaning for best results.
Avoid using bleach or harsh chemicals.
Iron on low heat and avoid direct sunlight for prolonged periods to maintain color vibrancy.
Happy Shopping!
